‘Who Says Elephants Can’t Dance?’, by Lou Gerstner:

I came to see, in my time at IBM, that culture isn't just one aspect of the game - it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value. Vision, strategy marketing, financial management - any management system, in fact - can set you on the right path and can carry you for a while. But no enterprise - whether in business, government, education, health care, or any area of human endeavor - will succeed over the long haul if...

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'Competitive Advantage Through People', by Jeffrey Pfeffer:

There are several problems with seeking competitive advantage through investments in process technology. First, little of that technology is proprietary - the people who sell you robots or point-of-sale terminals or software to analyze production or service delivery will sell the robots, terminals, and software to your competitors.

Your ability to obtain the benefits...

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